Terms of Service

Welcome to staymanual, a software service operated by Edbo Apps (Pty) Ltd, a private company incorporated in the Republic of South Africawith company registration number 2026/198667/07(referred to throughout this document as “we”, “us”, or “Edbo Apps”). These Terms of Service (“Terms”) govern your access to and use of staymanual.app(the “Service”). By creating an account, signing in, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms form a binding contract between you (the “Host” or “User”) and Edbo Apps. Please read them carefully. The Privacy Policy is incorporated into these Terms by reference.

1. The Service

staymanual is a software-as-a-service product that lets short-term-rental hosts publish guest manuals accessible by QR code or shareable link. The Service includes a content editor, media uploads (photos and short videos), automatic guest-page translation, scan and view analytics, and printable QR sheets.

We reserve the right to modify, add, remove, or temporarily suspend features at any time, with or without notice. We will give reasonable advance notice before any change that materially reduces the functionality you depend on.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction (whichever is greater), to create an account. By using the Service you confirm you meet this requirement and that you have the legal capacity to enter into these Terms.

If you use the Service on behalf of a company, partnership, or other legal entity, you confirm you have authority to bind that entity to these Terms, and references to “you” in these Terms apply to that entity.

3. Your account

You are responsible for keeping your account credentials confidential and for everything that happens under your account. Notify us immediately at edboapps@gmail.com if you believe your account has been accessed without authorisation.

We may suspend or terminate your account at our sole discretion, without refund (where any payment has been made), if we reasonably believe you have breached these Terms or used the Service in a way that creates legal, financial, or reputational risk to Edbo Apps, our other users, or the public.

4. Acceptable use

You agree not to use the Service to:

• Publish content that is unlawful, defamatory, obscene, discriminatory, harassing, infringing, or otherwise objectionable.
• List a property that you do not own or do not have explicit permission to short-term-let.
• Mislead guests about safety, accessibility, capacity, location, rules, or fees.
• Upload malware, scripts, or any content intended to disrupt the Service or third parties.
• Attempt to bypass any technical limit (file size, storage quota, property cap, rate limit), to scrape, mirror, or systematically extract content not your own, or to reverse-engineer the Service.
• Use the Service in violation of any law, including short-term-rental regulations, tax laws, fair-housing laws, consumer-protection laws, or platform terms (Airbnb, Vrbo, Booking.com, etc.) applicable to your listing.
• Send unsolicited commercial messages or use guest contact data for purposes other than the stay itself.

5. Your content, host responsibilities, and allocation of risk

This clause is critical. Please read it in full. By using the Service to publish a property, host a stay, or interact with a guest in any way, you accept the entire allocation of risk set out in this clause.

5.1 The Service is software, not hospitality

Edbo Apps is a software vendor. We are not a travel agent, tour operator, hospitality operator, property manager, real-estate agent, broker, host, sub-letting intermediary, listing platform, or party to any booking, rental, hospitality, employment, agency, or other agreement between you and a guest, between you and a booking platform (Airbnb, Vrbo, Booking.com, or any other), between you and a body corporate / homeowners’ association / landlord, or between you and any other third party. We provide the software you use to publish a guest manual; we have no role in, control over, or responsibility for the underlying stay, the guest relationship, the property, or any consequence arising from any of the foregoing.

5.2 You own and are solely responsible for Your Content

You retain ownership of the content you upload to the Service — your manual text, photos, videos, captions, host profile, custom sections, and anything else you create or contribute (collectively, “Your Content”). You are solely, exclusively, and entirely responsible for Your Content. This includes responsibility for its truthfulness, accuracy, completeness, currency, legality, decency, and respect for any third-party rights (intellectual-property, privacy, image, contractual, or otherwise).

You grant Edbo Apps a worldwide, non-exclusive, royalty-free licence to host, store, copy, reproduce, transmit, display, perform, and process Your Content solely as necessary to operate, provide, secure, and improve the Service — including rendering it to your guests, generating thumbnails, transcoding media, and producing aggregate analytics. This licence terminates when you delete the relevant content or close your account, except to the extent we are required to retain backups for security, fraud-prevention, or legal-compliance reasons (see the Privacy Policy for retention periods).

5.3 Your representations and warranties as a host

Each time you publish a property or update Your Content, you represent and warrant to Edbo Apps and to any guest who may rely on Your Content that:

• You own, lease, manage, or otherwise have lawful authority to short-term-let the property and to publish all information about it;
• The property exists, is at the location described, and is fit for the use you describe;
• All information you publish — including without limitation property name and address or location label, check-in instructions, lockbox locations, access codes, WiFi credentials, safety information, hazards, occupancy limits, house rules, parking arrangements, accessibility statements, local recommendations, contact details, and emergency information — is true, complete, accurate, current, and not misleading;
• The photos and videos you upload are of the actual property (or, where used for ambience, are clearly identifiable as such);
• You will keep the manual current and will immediately update or unpublish it if any information becomes inaccurate, unsafe, or out of date;
• You hold all licences, permits, registrations, body-corporate or HOA approvals, insurance, and tax registrations required for short-term-letting in the property’s jurisdiction;
• Your operation of the property complies with all applicable laws, including tax, health-and-safety, accessibility, fair-housing, anti-discrimination, consumer-protection, fire, building, zoning, and landlord-and-tenant laws;
• Your Content does not infringe the rights of any third party and does not contain anything unlawful, defamatory, or obscene;
• You will not use the Service in a way that creates liability for Edbo Apps.

These representations are repeated and made afresh every time you save a section, upload media, publish a property, or otherwise modify Your Content. A breach of any of them is a breach of these Terms.

5.4 Anything that happens with a guest is between you and the guest

Any matter arising in connection with a guest, a booking, or a stay is solely between you and your guest (and, where relevant, the booking platform that arranged the stay). This includes, without limitation:

• Booking, deposit, refund, cancellation, charge-back, and payment disputes;
• Personal injury, illness, allergic reaction, food-related incident, drowning, electrical shock, fall, or any other bodily harm;
• Property damage to the unit, to a guest’s belongings, or to a third party’s property;
• Theft, loss, vandalism, intrusion, harassment, or any criminal incident;
• Lock-out, late check-in, missing keys, malfunctioning appliances, broken WiFi, electricity or water outage, pest or insect infestation;
• Noise complaints, neighbour disputes, body-corporate fines, municipal fines, tourism-levy disputes, or any other consequence of the stay;
• Misrepresentation claims by a guest who relied on Your Content;
• Any dispute between you and a booking platform.

Edbo Apps has no role in, no obligation to mediate or assist with, and no liability arising from any such matter. We are not your insurer, your agent, your guarantor, or your co-venturer. If a guest contacts us about a matter that is between them and you, we will redirect them to you.

5.5 The Service is not a safety system

The Service is not, and you will not represent it to be, a fire-safety system, an emergency-response system, a security system, a building-management system, an alarm-monitoring service, or any regulated provider of any such service. You must not use the Service as the sole means of communicating safety-critical information (e.g. fire-escape route, gas-leak procedure, emergency-services number) to a guest. Maintain physical signage and direct contact channels as required by law and reasonable hospitality practice. Internet outages, device failures, browser-rendering issues, translation errors, and any other technical condition can render the Service temporarily or permanently unavailable; you must not rely on it for any safety-critical decision.

5.6 Sole and absolute discharge in our favour

To the maximum extent permitted by law, you irrevocably release, waive, and forever discharge Edbo Apps (Pty) Ltd (registration number 2026/198667/07) and its officers, directors, shareholders, employees, contractors, advisors, successors, and assigns, from and against any and all claims, demands, causes of action, damages, losses, fines, penalties, costs, and expenses (including reasonable legal fees) of any kind, whether known or unknown, suspected or unsuspected, foreseen or unforeseen, arising out of or in any way related to:

• your use of, or inability to use, the Service;
• Your Content (including any inaccuracy, omission, or error);
• any stay, booking, transaction, or interaction associated with a property you list;
• any act, omission, claim, complaint, injury, illness, loss, damage, or property damage of any guest or third party in connection with a property you list;
• any failure on your part to comply with applicable law in your operation of the property;
• any failure of the Service that results in your manual being unavailable, inaccurate, out of date, or otherwise imperfect.

This release applies regardless of whether the loss or claim arises from contract, tort (including negligence), strict liability, statute, or any other theory of liability, and regardless of whether Edbo Apps was advised of the possibility of the loss or claim. You waive any law that would otherwise restrict the operation of a general release (including, where applicable, section 1542 of the California Civil Code or any analogous law).

5.7 We do not pre-screen Your Content

We do not screen, edit, verify, or moderate Your Content prior to publication. We may, but have no obligation to, remove or disable access to any content that we reasonably believe violates these Terms or applicable law, with or without notice to you, and without thereby assuming any duty to monitor.

6. Pricing, tips, and payment

The Service is currently provided free of charge. We may introduce paid plans in future; if and when that happens, we will give you reasonable advance notice and you will not be charged unless you affirmatively subscribe.

The Service may include an optional “tip jar” that lets users send a voluntary payment (a “Tip”) to Edbo Apps via a third-party payment processor (currently Wise). Tips are processed by Wise; we never store payment card details.

All Tips are voluntary, final, and non-refundable. Once a Tip has been sent and received by Edbo Apps, it will not be refunded under any circumstances, including (without limitation) a change of mind, dissatisfaction with the Service, account suspension or termination (yours or ours), feature changes, downtime, or discontinuation of the Service. Tips do not entitle the tipper to any additional features, priority support, service-level commitments, refunds, or future credit. By sending a Tip you confirm that you are doing so voluntarily, in your sole discretion, and that you have read and accepted this clause.

Nothing in this clause limits any non-waivable statutory right you may have under mandatory consumer-protection law (for example, where a payment was processed in error, was unauthorised, or was the result of fraud) — in such cases the process is governed by the relevant law and Wise’s own terms.

7. Service availability — “as is”

The Service is provided “as is” and “as available”, without warranty of any kind, whether express, implied, or statutory, including without limitation the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure against every threat, or that any defect will be corrected. We do not guarantee that scan or view analytics will be complete or accurate. We do not guarantee that translated guest pages will be free of mistranslation. We do not guarantee availability of any third-party integration we depend on.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. To the extent any non-excludable warranty applies, our liability under that warranty is limited to the maximum extent permitted by law.

8. Limitation of liability

To the maximum extent permitted by applicable law, Edbo Apps, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including without limitation loss of profit, loss of revenue, loss of bookings, loss of goodwill, loss of data, business interruption, or substitute service costs — arising out of or in connection with the Service, even if we have been advised of the possibility of such damages.

Without limiting the foregoing, our total cumulative liability to you for all claims arising out of or in connection with the Service shall not exceed the greater of (a) the total amount you have paid to Edbo Apps in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) ZAR 1,000 (one thousand South African Rand).

We are not party to any rental, hospitality, or commercial agreement between a Host and their guests. Any dispute, injury, property damage, refund, complaint, or legal claim arising from a stay or booking is solely between the Host and the guest. Edbo Apps is a software provider and has no role in, responsibility for, or liability arising from such matters.

9. Indemnification

In addition to (and without limiting) the release and discharge in clause 5.6, you agree to indemnify, defend, and hold harmless Edbo Appsand its affiliates, officers, directors, shareholders, employees, contractors, and agents (the “Indemnified Parties”) from and against any and all claims, demands, liabilities, damages, losses, fines, penalties, costs, and expenses (including reasonable legal fees on the attorney-and-own-client scale) arising out of or related to:

• Your use of, or inability to use, the Service;
• Your Content — including any claim that Your Content infringes another person’s rights, is inaccurate, is misleading, or violates any law;
• Your stays, bookings, listings, or any interaction with your guests, neighbours, body corporate, landlord, booking platform, or any authority;
• Any injury, illness, loss, damage, or property damage suffered by a guest, their invitees, or any third party in connection with a property you list;
• Your breach of these Terms or of any representation or warranty in clause 5.3;
• Your breach of any applicable law — including without limitation tax, health-and-safety, accessibility, fair-housing, anti-discrimination, consumer-protection, fire, building, zoning, and landlord-and-tenant laws;
• Any complaint, regulatory inquiry, subpoena, or threat of legal action received by an Indemnified Party arising out of or related to anything in this list.

At our request, you will defend the matter at your own expense with counsel reasonably acceptable to us, and reimburse us for any costs we incur (including reasonable legal fees) regardless of the outcome. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you will cooperate fully in asserting any available defences.

10. Third-party services

The Service depends on third-party providers (including but not limited to Supabase for data storage, Vercel for hosting, Sentry for error monitoring, Google Translate for guest-page translation, and Wise for tip processing). Their availability, performance, and conduct are outside our control. The Privacy Policy lists these providers and their roles.

11. Force majeure

We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including without limitation: natural disasters, pandemics or epidemics, war, terrorism, civil unrest, government action, sanctions, labour disputes, third-party-supplier failure (including any failure of internet, hosting, telecommunications, or payment infrastructure), distributed denial-of-service attack, or any other force majeure event. If a force majeure event continues for more than 60 consecutive days, either party may terminate these Terms without further liability.

12. Copyright complaints (DMCA & equivalents)

We respect intellectual property rights and respond to clear notices of alleged copyright infringement. If you believe Your Content has been used by another User in a way that constitutes copyright infringement (or the equivalent under your local law), please send a written notice to edboapps@gmail.com that includes:

• Your name, postal address, telephone number, and email address;
• A description of the copyrighted work you claim has been infringed;
• The URL or other reasonably specific identification of the allegedly infringing material on the Service;
• A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law;
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorised to act on behalf of the copyright owner;
• Your physical or electronic signature.

We will review valid notices and may, at our sole discretion, remove or disable access to the allegedly infringing material and notify the User who uploaded it. Repeated infringers will have their accounts terminated. Submitting a knowingly false notice may itself be unlawful and expose you to liability.

13. Sanctions, export control, and prohibited jurisdictions

You confirm that you are not located in, organised under the laws of, or ordinarily resident in any country, region, or jurisdiction subject to comprehensive sanctions by the United Nations Security Council, the European Union, the United Kingdom, the United States, or South Africa, and that you are not on any restricted-party list maintained by any of those bodies. You will not use the Service in violation of any applicable export-control or sanctions law.

14. Tax responsibility

You are solely responsible for any tax (including income tax, VAT, sales tax, occupancy tax, tourism levy, or any other government charge) arising from your activities as a host — including bookings made by your guests, deposits collected, ancillary fees, or anything else related to your short-term-rental business. Edbo Apps is a software vendor and does not collect, withhold, remit, or report tax on your behalf.

15. Backups and data loss

We take reasonable steps to prevent data loss but do not guarantee that Your Content will not be lost, corrupted, or unavailable at any time. You are responsible for keeping your own copies of any content you consider important. We recommend periodically exporting or otherwise backing up your manuals. We are not liable for any loss of Your Content, however caused.

16. Beta features

From time to time we may make experimental, alpha, beta, preview, or otherwise pre-release features available (collectively, “Beta Features”). Beta Features are offered “as is” with no warranty, may be unstable, may change, and may be removed without notice. Use of Beta Features is at your own risk and any feedback you provide may be used by Edbo Apps without restriction.

17. Class-action and jury-trial waiver

To the maximum extent permitted by applicable law, you and Edbo Apps agree that any dispute arising out of or relating to these Terms or the Service shall be brought solely in your or our individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding, and waive any right to a jury trial. This clause does not apply where it is unenforceable under your local law (for example, certain consumer disputes in the European Union and the United Kingdom).

18. Notices

We may give you notice by email to the address associated with your account, by posting on the Service, or by any other reasonable means. You must give us notice by email to edboapps@gmail.com. Notices delivered by email are deemed received on the date the email is sent.

19. Intellectual property

The Service, including its software, design, branding, copy, and the staymanual name, logo, and trade dress, is the property of Edbo Apps (Pty) Ltd or its licensors and is protected by copyright, trademark, and other laws. Nothing in these Terms grants you any right to use our intellectual property other than as strictly necessary to use the Service for its intended purpose.

20. Termination

You may stop using the Service and delete your account at any time by emailing edboapps@gmail.com. We may suspend or terminate your account at any time, with or without notice, where we reasonably believe you have breached these Terms or where required by law.

On termination: your access to the Service ends; published guest manuals will no longer be reachable at their public URLs; we will delete your data within 30 days of the termination date except where we are required to retain it for legal, tax, or fraud-prevention reasons (see the Privacy Policy). The clauses of these Terms that by their nature should survive — including clauses 8 (Limitation of liability), 9 (Indemnification), and 14 (Governing law) — shall survive termination.

21. Changes to these Terms

We may update these Terms from time to time. The version identifier at the top of this page reflects the current Terms. Material changes will be communicated by email and/or in-product notice at least 14 days before they take effect. Continued use of the Service after a change becomes effective constitutes acceptance of the revised Terms.

22. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law principles. You and Edbo Apps agree that the courts of South Africa shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, except where mandatory consumer-protection law in your country of residence provides otherwise.

Before initiating any formal legal action, both parties agree to attempt to resolve the dispute by good-faith negotiation, with an initial written notice to the other party identifying the dispute and a period of at least 30 days for resolution.

23. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Edbo Apps regarding the Service and supersede any prior agreements.

Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force.

No waiver. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction (for example, in connection with a merger, acquisition, or sale of assets).

24. Headings, language, and entire understanding

Section headings are for convenience only and do not affect interpretation. The English-language version of these Terms is the controlling version; any translation we may provide is for convenience only and does not modify these Terms. These Terms, together with the Privacy Policy, record the entire understanding between you and Edbo Apps regarding the Service.

25. Contact

Questions about these Terms? Reach us at edboapps@gmail.com. We aim to reply within two business days.

Edbo Apps (Pty) Ltd
Company registration number 2026/198667/07 (South Africa)
edboapps@gmail.com