How refunds work.

The full version

staymanual is a software-as-a-service subscription. We charge in advance for each billing period — one month or one year, your choice. When you cancel, future charges stop and you keep access to your paid plan until the end of the period you’ve already paid for. We don’t refund the unused portion of that period — you get exactly what you paid for and can keep using it until the time runs out.

This is the standard SaaS approach — every major host-tools subscription follows the same cancel-anytime, end-of-period model.

When you would get a refund

We issue refunds in two specific cases:

• EU consumers, first purchase only. EU consumer law grants a 14-day cooling-off period on your very first purchase. If you cancel within that window, our payment partner issues a full refund automatically — no email needed.
• We charged you in error. A duplicate charge, a charge for a service you didn’t get, or a billing bug on our side. Email us and we sort it.

How to cancel

Open your billing dashboard → “Manage subscription”. Cancellation takes effect at the end of your current billing period. Your manuals, photos, contacts, and QR codes stay in place. See the next section for what happens to your properties after the cancellation lands.

What happens to my properties when my subscription ends?

Your data is never deleted. The transition happens in two stages so guests mid-stay aren’t affected by a billing event:

Stage 1 — Lock (immediately on cancellation). Your oldest property stays active on the Free plan. Every other property is locked: you can’t edit the manual, but a guest who scans the QR can still see it. We don’t want a guest mid-stay to lose Wi-Fi instructions because of a billing event.

Stage 2 — Archive (after 90 days of being locked). If you don’t resubscribe within 90 days, locked properties are archived. An archived property goes offline — guests scanning the QR see a friendly “manual not currently available” page pointing them to contact you directly. Your data stays put; un-archiving requires a manual action (subject to your plan’s property cap).

Resubscribing within 90 days un-locks all previously-locked properties up to your plan’s cap. Resubscribing after the 90-day window doesn’t auto-un-archive — you reactivate properties one at a time from the dashboard.

Your dashboard shows which properties are locked and how many days remain before auto-archive, with progressively louder warnings as the 90-day mark approaches.

Need to reach a person?

Email support@staymanual.app. We reply within two business days.