Refund policy

How refunds work.

Short version: we don’t refund subscriptions. You can cancel any time and your access continues until the end of the period you’ve already paid for. That’s it.

What this means in practice

staymanual is a monthly subscription. We charge in advance for each billing month. We do not refund a paid month. That’s true whether:

You only used the service for a day or a week of the paid month;
You published a guide that went live, regardless of how long it stayed live;
You changed your mind after the renewal date;
You forgot to cancel before the renewal date;
You stopped short-term renting altogether mid-period.

None of those open a refund. You cancel (see below) and your access runs out at the end of the period you’ve already paid for. There is no usage threshold, no “I only used it a little” exception, and no partial-period refund.

This is how most subscription tools work. Cancel any time, keep access until the period you’ve paid for ends, no refund on the unused portion.

How to cancel

Open your billing dashboard → “Manage subscription”. You’ll land on our payment partner’s secure page where you can cancel directly. Cancellation takes effect at the end of your current billing period; future charges stop and your access continues until that date. We don’t see your card details or take any action on your behalf, so you stay in control.

Your manuals, photos, contacts, and QR codes stay in place. See below for what happens to your properties after the cancellation lands.

Two narrow exceptions

Two situations are not covered by the “no refunds” rule above:

EU 14-day cooling-off (statutory). If you are an EU consumer making your very first purchase, EU consumer law gives you a 14-day right of withdrawal. Within that window, our payment partner refunds the full amount automatically, no email needed. This is your right under EU law and we honour it. It applies to the first purchase only and does not extend to renewals.
Billing errors are not refunds.If we accidentally charged you twice for the same period, or charged you for a service you didn’t actually buy, that is a billing mistake, not a refund situation. Email us and we will return the money. We are not refunding you in the policy sense; we are returning money we shouldn’t have taken.

What happens to my properties when my subscription ends?

Your data is never deleted. The transition happens in two stages so guests mid-stay aren’t affected by a billing event:

Stage 1: Lock (immediately on cancellation). Your oldest property stays active on the Free plan. Every other property is locked: you can’t edit the manual, but a guest who scans the QR can still see it. We don’t want a guest mid-stay to lose Wi-Fi instructions because of a billing event.

Stage 2: Archive (after 45 days of being locked). If you don’t resubscribe within 45 days, locked properties are archived. An archived property goes offline and guests scanning the QR see a friendly “manual not currently available” page pointing them to contact you directly. Your data stays put; un-archiving requires a manual action (subject to your plan’s property cap).

Resubscribing within 45 days un-locks all previously-locked properties up to your plan’s cap. Resubscribing after the 45-day window doesn’t auto-un-archive, so you reactivate properties one at a time from the dashboard.

Your dashboard shows which properties are locked and how many days remain before auto-archive, with progressively louder warnings as the 45-day mark approaches.

Need to reach a person?

Email support@staymanual.app. We reply within two business days.

What this means in practice

staymanual is a monthly subscription. We charge in advance for each billing month. We do not refund a paid month. That’s true whether:

You only used the service for a day or a week of the paid month;

You published a guide that went live, regardless of how long it stayed live;

You changed your mind after the renewal date;

You forgot to cancel before the renewal date;

You stopped short-term renting altogether mid-period.

This is how most subscription tools work. Cancel any time, keep access until the period you’ve paid for ends, no refund on the unused portion.

How to cancel

Your manuals, photos, contacts, and QR codes stay in place. See below for what happens to your properties after the cancellation lands.

Two narrow exceptions

Two situations are not covered by the “no refunds” rule above:

EU 14-day cooling-off (statutory). If you are an EU consumer making your very first purchase, EU consumer law gives you a 14-day right of withdrawal. Within that window, our payment partner refunds the full amount automatically, no email needed. This is your right under EU law and we honour it. It applies to the first purchase only and does not extend to renewals.

Billing errors are not refunds.If we accidentally charged you twice for the same period, or charged you for a service you didn’t actually buy, that is a billing mistake, not a refund situation. Email us and we will return the money. We are not refunding you in the policy sense; we are returning money we shouldn’t have taken.

What happens to my properties when my subscription ends?

Your data is never deleted. The transition happens in two stages so guests mid-stay aren’t affected by a billing event:

Your dashboard shows which properties are locked and how many days remain before auto-archive, with progressively louder warnings as the 45-day mark approaches.